Support
Help with Ascendle® and Ascendle Arena®.
For help with Ascendle®, Ascendle Arena®, account access, purchases or technical issues, please contact Departure Gate Studios support.
Support email: support@departuregatestudios.com
What to include
- the product you are using: Ascendle® or Ascendle Arena®
- the platform or browser you are using
- a short description of the issue
- screenshots if useful
- the account email used for sign-in, where relevant
- any order, receipt or reference details if the issue relates to purchase access
Please do not include passwords or sensitive payment-card details in support emails.
Purchases, billing and access
No public purchase route is active yet. When purchases go live, browser purchases are intended to be processed by Paddle as Merchant of Record, while Android app purchases are intended to be handled through Google Play where required.
For billing or refund questions, please refer first to the receipt, store or payment provider shown at the time of purchase.
For missing access, entitlement or account issues, contact Departure Gate Studios support and include any receipt, order reference or account email available.
Account and data deletion
Account and data deletion requests should use the dedicated Account & Data Deletion page.