Delete or request deletion of account data.

Once the games are live, the first place to manage account deletion will be inside the game.

In Ascendle® or Ascendle Arena®, go to:

Settings → Account & Sync → Delete Account & Data

This will be the primary route for deleting or requesting deletion of an account linked to Ascendle® or Ascendle Arena®.

This page also provides a fallback contact route for users who cannot access the game, cannot access their account, or need help with an account deletion request.

Deleting an account may permanently remove game progress, history, statistics, badges, settings and other account-linked game data controlled by Departure Gate Studios Ltd.

Deleting the app, clearing a browser, or signing out does not necessarily delete the account or associated game data.

Fallback route

If you cannot access the game, cannot access your account, or cannot use the in-game deletion route, email Departure Gate Studios Ltd at:

privacy@departuregatestudios.com

Use the subject line: Account deletion request

• the account email used for Ascendle® or Ascendle Arena®
• whether the account was created using email sign-in or Google sign-in, if known
• which product you use: Ascendle®, Ascendle Arena®, or both
• any other detail that helps identify the account

Please do not include passwords or payment-card details in the email.

Departure Gate Studios Ltd may need to verify that the request comes from the account holder before completing deletion.

What may be deleted

Where controlled by Departure Gate Studios Ltd and linked to the account, deletion may include account profile data, saved game progress, Ascendle® results and history, Ascendle Arena® results and history, statistics, graphs and performance records, badges, settings, preferences and stored entitlement status linked to the account.

Records that may need to be retained

Some limited records may need to be retained where Departure Gate Studios Ltd is required to keep them.

Where purchases have been made, payment records held by Paddle, Google Play, Apple or other store/payment providers are separate from Departure Gate Studios Ltd game-account data and may be handled under those providers’ own policies.

Purchases and subscriptions

Deleting an Ascendle® / Ascendle Arena® account may not automatically cancel a subscription or refund a purchase. Users should also check the receipt, store or payment provider used for the purchase.